Q: How does consignment work?
A: Please see https://www.piccolopenguin.com/consignors for all the details. It will walk you through setting up an appointment, what kind of clothing we accept and how to transport your items.
Q: When will I receive my inventory list after I drop off items?
A: We receive a lot of items every day! This along with our rigorous preparation process can mean that it can take up to 2 weeks for clothing to be accepted into inventory. Once clothes are accepted, you will receive an email with a list of your items and the price.
Q: How do I know when my items sell?
A: You will receive an email when your items sell and it will contain details of what has sold and your new account balance.
Q: Why didn't you accept my clothes? Can I bring them back again?
A: We have very high standards for the clothes we accept. Please see https://www.piccolopenguin.com/consignors for a list of standards we look for in clothing. Please do not bring us clothes with stains, holes, missing buttons, pet hair, smell, etc. These items will not sell and we cannot donate them either. Please do not argue with us about what we accept. Unless it was sent back because it was not the appropriate season, please do not bring it back to us again.
Q: How do I get my money?
A: Please review our Consignment Agreement for details on payments. You can always use your account balance as store credit. Once your account reaches at least $40, we will write a check for that month. If you would like to close your account, you can request a check by sending an email to firstname.lastname@example.org
Q: Should I donate my unsold items?
A: YES! We send our donations to our friends at Oakland Family Services and they are very appreciative of all the great kids clothing.