FAQs

Q:  How does consignment work?

 

A: Please see https://www.piccolopenguin.com/consignors for all the details. It will walk you through setting up an appointment, what kind of clothing we accept and how to transport your items.

Q:  When will I receive my inventory list after I drop off items?

 

A: We receive a lot of items every day! This along with our rigorous preparation process can mean that it can take up to 2 weeks for clothing to be accepted into inventory. Once clothes are accepted, you will receive an email with a list of your items and the price.

 

Q:  How do I know when my items sell?

 

A: You will receive an email when your items sell and it will contain details of what has sold and your new account balance.

Q: Why didn't you accept my clothes? Can I bring them back again?

A: We have very high standards for the clothes we accept. Please see https://www.piccolopenguin.com/consignors for a list of standards we look for in clothing. Please do not bring us clothes with stains, holes, missing buttons, pet hair, smell, etc. These items will not sell and we cannot donate them either. Please do not argue with us about what we accept. Unless it was sent back because it was not the appropriate season, please do not bring it back to us again.

Q: How do I get my money?

A: Please review our Consignment Agreement for details on payments. You can always use your account balance as store credit. Once your account reaches at least $40, we will write a check for that month. If you would like to close your account, you can request a check by sending an email to piccolopenguin@gmail.com

Q: Should I donate my unsold items?

A:  YES! We send our donations to our friends at Oakland Family Services and they are very appreciative of all the great kids clothing.

SPECIAL NOTICE:

Temporary Closure through at least April 13

Out of an abundance of caution I have decided to temporarily close Piccolo Penguin to help slow the spread of COVID-19. All Michigan schools have been closed and we will follow the same social distancing guidelines in order to keep our customers and employees safe. 

 

Of course the situation is fluid and plans can change but our current plan is to be

CLOSED: March 14 - April 6 and then reassess on a week-by-week basis.

 

Any consignor appointments will be rescheduled to a later date. For current consignors with items in store, your items will remain in inventory longer to account for the time the store is closed. If you were to pick up a check after March 15, please email me your address and I will mail your check.

Feel free to reach out via email to piccolopenguin@gmail.com with any questions.

 

Keep an eye of Facebook and our website for important updates.

 

Please be safe and I hope to be back in full force in April!

 

Amanda Schairer, Owner

Store Hours:

Temporary Closure

2123 Cole Street

Birmingham, MI 48009

phone: 248.792.7167

 

email: piccolopenguin@gmail.com

  • Instagram Social Icon
  • Facebook Social Icon

© 2018 PICCOLO PENGUIN